Fast and Secure Shipping We understand that receiving your jewelry promptly and in perfect condition is important to you. That’s why we offer fast and secure shipping options to ensure your order reaches you in the best possible condition.
Shipping Options:
- Standard Shipping: Enjoy cost-effective shipping with our standard option, which typically takes 15 Days to deliver your order.
- Express Shipping: For those who can’t wait to adorn themselves with our jewelry, we offer express shipping, which delivers your order within 7 Days to 15 Days days.
- International Shipping: We proudly serve customers worldwide. International shipping times may vary depending on your location, but we strive to get your order to you as quickly as possible.
Tracking Your Order: Once your order is processed and shipped, you will receive a tracking number via email, allowing you to monitor the status of your delivery and know when to expect your jewelry.
Secure Packaging: We take great care to ensure that your jewelry arrives safely. Each piece is carefully packaged in a sturdy box to protect it from damage during transit.
Returns and Exchanges:
Our Guarantee: We want you to love your jewelry from Basilstone Jewelry. If for any reason you are not completely satisfied with your purchase, we offer hassle-free returns and exchanges.
Return Policy:
- You may return your item within 15 days from the date of delivery for a full refund or exchange.
- To initiate a return or exchange, please contact our customer support team at [email protected].
- Please ensure that the item is in its original, unworn condition, with all tags and packaging intact.
- Customized or engraved pieces may not be eligible for return, except in cases of manufacturing defects or errors on our part.
Easy Returns Process:
- Contact our customer support team to request a return or exchange.
- We will provide you with a return authorization and instructions on how to send back your item.
- Once we receive your return, our team will inspect the item to ensure it meets our return policy criteria.
- Upon approval, we will process your refund or exchange, and you will be notified via email.
Refunds:
- Refunds will be issued to the original payment method within 15 Days business days after the return is approved.
- Shipping charges are non-refundable unless the return is due to an error on our part.
Exchanges:
- If you wish to exchange your jewelry for a different size, style, or item of equal or lesser value, please let us know when you initiate the return.
We are committed to providing you with the best possible shopping experience at Basilstone Jewelry. If you have any questions or need assistance with your order, please don’t hesitate to contact our friendly customer support team. Your satisfaction is our top priority.